What makes a vendor become a valuable partner?

Traditionally, vendors in IT have been seen as providers of goods and services, fulfilling specific roles and tasks based on contractual agreements. Their primary focus has been on delivering the required products or services efficiently and effectively, often with a limited scope of involvement in the broader business objectives of their clients. However, this perception is changing. Some vendors are now rising to the status of strategic partners, significantly expanding their role within their clients’ organizations.

These strategic partners do not merely stop at fulfilling the terms of a contract; they actively engage with the client’s long-term vision and objectives. By taking advantage of their expertise and industry knowledge, they provide insights and advice that help CXOs shape and achieve broader strategic goals. This includes advising on trends, optimizing processes, and identifying opportunities for innovation and growth.

With over 100 projects already delivered since 2017, Velv has established itself as a leading nearshoring partner in Europe. From highly complex development projects with development teams of over 20 people to startup projects that started with a couple of engineers and ended with a full delivery scope, or even smaller projects for multinational companies, Velv has been through it all.

But in all these differences, there’s one common thing: in all of them, Velv became a trusted partner. It is always our goal to be considered as such, and we know it takes time, trust, and dependability in our delivery. Here are five qualities that make Velv a valuable nearshore partner:

1. We show commitment and build trust. Velv’s team goes beyond what’s written. For instance, if needed, Velv could have team members on-site during key project times and offer extra help when needed.

2. We have already moved beyond basic services. Not only do we understand our clients’ business goals and why they chose nearshoring as a strategy, but we can also actually advise our clients on the best ways of implementing it, provide strategic consulting sessions, and help them reach these goals.

3. Much more than transparency and flexibility. Most of our clients admit: Velv is one of their most flexible and transparent partners. This is because we create lasting relationships through regular check-ins where we tackle issues and situations together. We even adapt our offer to align with our clients’ needs, and our dedicated management team is available around the clock.

4. We encourage collaboration from day one. Velv establishes open communication channels with our clients and encourages joint problem-solving. We move away from the classic “client-supplier” relationship and focus on creating a solid partnership.

5. Quality that stays. Our talent is top-tier. We are able to engage with highly skilled engineers because of our engineering culture but more importantly: they stay with us. This means, of course, less turnover and less impact on our clients and projects. Our commitment to excellence ensures that we meet and exceed client expectations, consistently providing reliable and superior solutions.

We believe these values set us apart and make Velv a partner you can trust. Together, we achieve more and drive success. Is your vendor your trusted partner?

Want to know more? Check our study about nearshoring in portugal.